Performance Measures
| Performance Measures |
Quarterly Results as of September 2012 |
| Percentage of Canadians that contributed into a Registered Education Savings Plan and received the Canada Education Savings Grant within 65 days. |
95% |
| Percentage of Canadians that submitted a complete and accurate Canada Learning Bond application, and a $500 bond payment was deposited into the child's Registered Education Savings Plan account within 65 days. |
87% |
| Percentage of Canadians who received an e-mail response to their enquiry within five business days. |
94% |
| Percentage of Canadians who received a response to their telephone enquiry within three minutes. |
97% |
| Percentage of Canadians who received a response to their voice mail message within one business day. |
94% |
| Percentage of Canadians who received a response to their letter enquiry within five business days of receipt. |
98% |
