Performance Scorecard
| Performance Measures | Quarterly Results July-September 2009 |
|---|---|
| Percentage of Canadians that contributed into a Registered Education Savings Plan and received the Canada Education Savings Grant within 65 days. | 92% |
| Percentage of Canadians that submitted a complete and accurate Canada Learning Bond application, and a $500 bond payment was deposited into the child’s Registered Education Savings Plan account within 65 days. | 74% |
| Percentage of Canadians who received an e-mail response to their web enquiry within five business days. | 90% |
| Percentage of Canadians who received a response to their telephone enquiry within three minutes. | 97% |
| Percentage of Canadians who received a response to their voice mail message within one business day. | 100% |
| Percentage of Canadians who received a response to their letter enquiry within five business days of receipt. | 91% |
