Canada Student Loans Program

Privacy Breach: Additional Information

HRSDC has agreements with Equifax Canada and TransUnion Canada to place a notation on credit files of clients affected by the hard drive privacy breach. Notations will only be added with your consent.

This notation will alert creditors who are requesting credit information from Equifax Canada or TransUnion Canada to ask for additional proof of identity from the client. This will assist in preventing the misuse of your personal information. Clients who request this service can have a notation on their credit file for a period of up to six years. You may contact the credit reporting agencies to remove the warning at any time.

Important: the credit file notation does not impact your credit rating.

To receive this credit protection, you will need to provide your consent by calling our toll free number at 1-866-885-1866 within North America. If you are outside of North America please call 1-416-572-1113 and dial 0 to speak to your operator in order to reverse the charges. If you have a hearing or speech impairment and use a teletypewriter (TTY) please call us at 1-800-263-5883.

In addition, you can ask that a copy of your credit report be mailed to you, a service offered throughout the year in Canada. The free credit report can provide you with important information on your credit history and credit accounts, and allow you to maintain an awareness of what organizations have accessed your credit file. The numbers for the major credit reporting agencies are:

  • Equifax: 1-800-465-7166
  • TransUnion: 1-800-663-9980 (English or French)
  1. If you determine or suspect someone is using your personal information fraudulently:
    • Report any irregularities in your mail delivery to Canada Post, (for example, opened envelopes, missing financial statements or documents);
    • File a complaint with the police, and ask for a case reference number;
    • Visit a Service Canada Centre and bring all the necessary documents with you that demonstrate fraud or misuse of your Social Insurance Number. You will find additional information on how to protect your Social Insurance Number at the following address:
    • Contact the Canadian Anti-Fraud Centre at 1-888-495-8501. The national anti-fraud call centre is jointly managed by the Royal Canadian Mounted Police, Ontario Provincial Police and Competition Bureau Canada. They provide advice and assistance about identity theft.
  2. Office of the Privacy Commissioner of Canada

    The Office of the Privacy Commissioner of Canada (OPC) is investigating this matter on behalf of Canadians, so individuals do not need to file individual complaints in order to initiate a full investigation into this incident. If, however, you would still like to lodge a formal complaint with the OPC, please note, all complaints must be filed with the OPC in writing or via its website using their online complaint form.

    Office of the Privacy Commissioner of Canada
    Tower B, Place de Ville
    112 Kent Street, 3rd Floor
    Ottawa Ontario K1A 1H3
    Phone number: 1-800-282-1376