Links to web sites not under the control of the Government of Canada (GoC) are provided solely for the convenience of users. The GoC is not responsible for the accuracy, currency or the reliability of the content. The GoC does not offer any guarantee in that regard and is not responsible for the information found through these links, nor does it endorse the sites and their content.
Users should be aware that information offered by non-GoC sites is not subject to the Privacy Act, the Official Languages Act and may not be accessible to persons with disabilities. The information offered may be available only in the language(s) used by the sites in question and visitors should research the privacy policies of the sites before providing personal information.
Copyright / Permission to Reproduce
Materials on this Web site were produced and/or compiled in whole or in part by the Government of Canada for the purpose of providing Canadians with direct access to information about the programs and services offered by the Government of Canada.
The material on this site is covered by the provisions of the Copyright Act, by Canadian laws, policies, regulations and international agreements. Such provisions serve to identify the information source and, in specific instances, to prohibit reproduction of materials without written permission.
Information on this Web site has been posted with the intent that it be readily available for personal and public non-commercial use and may be reproduced, in part or in whole, and by any means, without charge or further permission, unless otherwise specified.
Users are required to:
- Exercise due diligence in ensuring the accuracy of the materials reproduced;
- Indicate both the complete title of the materials reproduced, as well as the author organization; and
- Indicate that the reproduction is a copy of an official work that is published by the Government of Canada and that the reproduction has not been produced in affiliation with, or with the endorsement of the Government of Canada.
Unless otherwise specified, this authorization is also applicable to all published information regardless of its format.
Reproduction of multiple copies of materials on this site, in whole or in part, for the purposes of commercial redistribution is prohibited except with written permission from the Government of Canada's copyright administrator Public Works and Government Services Canada (PWGSC). Through the permission granting process, PWGSC helps ensure individuals / organizations wishing to reproduce Government of Canada materials for commercial purposes have access to the most accurate, up-to-date versions. To obtain permission to reproduce materials on this site for commercial purposes please contact Crown Copyright and Licensing or contact:
Public Works and Government Services Canada
Publishing and Depository Services
350 Albert Street, 4th Floor
Canada K1A 0S5
Reproduction of Government Symbols
The official symbols of the Government of Canada, including the "Canada" wordmark, the Arms of Canada, and the flag symbol may not be reproduced, whether for commercial or non-commercial purposes, without written authorization. Request for authorization from the Treasury Board Secretariat may be addressed to:
Federal Identity Program
Treasury Board of Canada Secretariat
300 Laurier Avenue West
Ottawa, Canada K1A 0R5
Some of the materials and graphical elements found on Government of Canada web sites are subject to copyrights held by other organizations. This is particularly true of sites that are jointly operated by a Government of Canada institution and an external organization as part of a collaborative arrangement. In such cases, some restrictions on the reproduction of materials or graphical elements may apply and it may be necessary to seek permission from the rights holder prior to reproducing the material.
Personal information collected from users
The HRSDC website does not automatically gather any specific personal information from you, such as your name, phone number or email address. We would only obtain this type of information if you supply it by sending us an email or by registering in a secure portion of the site for a program or service (e.g. personal information provided voluntarily when you complete an online form or request for service).
All personal information created, held or collected by the Department is protected under the federal Privacy Act. At any point of collection, you will be asked for consent to collect your information or you will be advised of the authority for such collection. You will also be informed of the purpose for which the personal information is being collected, and how to exercise your right of access to, and correction of, that information.
Visitors' personal information is not usually disclosed to anyone except Government of Canada personnel who need the information to carry out their responsibilities. Any further disclosure of the personal information you give us would be in accordance with the federal Privacy Act.
Note: Unless specifically noted otherwise, neither electronic systems nor email are secure information transmission methods. Therefore, it is not recommended that you send sensitive personal information electronically.
Standard Internet information automatically collected from all users
HRSDC employs software programs to monitor network traffic and to identify unauthorized attempts to upload or change information, or otherwise cause damage. When you visit the website, these software programs automatically receive and temporarily store information supplied by your browser (for example, Internet explorer, Mozilla Firefox) in our web server logs. Some of the information automatically collected by our server when you browse our website includes:
- the network location and the Internet Protocol (IP) address of the computer you used to contact our website;
- the name of the domain you used to access the Internet (.com, .org, .net, .ca, etc.);
- the type of browser you used;
- the type of operating system you used (Windows, Mac OS, etc.)
- the date and time you accessed the site;
- the pages you have accessed and the documents you have downloaded; and
- the Internet address of the website from which you linked directly to our site, if applicable.
In most circumstances, this is anonymous statistical data and we make no attempt to link this data, nor the IP addresses of the computers that have contacted our website, with the identity of individuals visiting our site unless an attempt to damage the site has been detected. The programs are never used to gather specific personal information such as your name, your phone number or your email address.
We use two types of cookies:
- Session cookies - These are used as an integral part of the identification process for some of our online applications. This is for security purposes to determine that you are who you say you are and to provide you with your confidential account information during an online session. No personal information is kept in session cookies and they are stored only in your browser's temporary (cache) memory. When you log out of your session, the cookie is no longer valid and is discarded when you close your browser.
- Persistent cookies - These are more permanent and can be re-read when you return to the site that placed them on your computer. The information in them is written onto your hard drive and remains there until the expiry date of the cookie. They are used to identify and provide personalized features (for example, to help us remember which official language you prefer) and for tracking traffic patterns to and from our site. For more information on the tracking we use, refer to the Google Analytics section below.
HRSDC uses Google Analytics, a web analytics service provided by Google Inc., to help measure traffic patterns to, from, and within our public websites. This analytics measurement tool uses "session" and "persistent" cookies to collect standard Internet log information and to track visitor behaviour information in an anonymous form. Persistent cookies are stored on your computer and expire two years after your last visit to our websites. The information generated by the cookies about your use of the website (including your IP address) is transmitted to Google. No personal, identifying information is recorded or provided to Google. This anonymous information is then used to evaluate visitors' use of the website and to compile statistical reports on website activity for HRSDC. The aggregate data and statistical reports are used only to help us make our site more useful to visitors and are made available only to web managers and other designated staff who require this information to perform their duties.
We DO NOT include this Google Analytics measurement tool on any secure sites.
For more information concerning your rights under the Privacy Act, or if you are dissatisfied with a response you receive from our Privacy Coordinator regarding a privacy concern with this website, please contact the Office of the Privacy Commissioner of Canada.
For a description of the records held by HRSDC, please visit Treasury Board Secretariat's Info Source publication entitled Sources of Federal Government Information.
External Service Providers
To effectively operate its websites, HRSDC occasionally uses external service providers. Such service providers are bound by contract with HRSDC to treat any personal information they may receive in a manner that is consistent with the provisions of the Privacy Act.
If you have any questions, concerns or complaints about how external service providers handle personal information, you may wish to direct them to HRSDC's Access to Information and Privacy Directorate.If you are not satisfied with HRSDC's response to any of your privacy concerns, you may wish to contact the Office of the Privacy Commissioner.
The Department is bound by the Official Languages Act, the associated Regulations and relevant Treasury Board policies. Where required, web site information is available in both French and English. However, users should be aware that some information from external sources that are not subject to the Official Languages Act is only provided as a convenience and is available only in the language in which it was provided.
Some of the information and services found on this Web site have been provided by external sources. The Department is not responsible for the accuracy, reliability or currency of the information or services provided by external sources. Users wishing to rely upon this information or services should consult directly with the appropriate source.