Contact the National Student Loan Service Centre

For inquiries relating to student loans, you must contact the National Student Loans Service Centre (NSLSC). Here is how you can get in touch with them:

Phone
Within North America: 1-888-815-4514
Outside of North America: Dial the international access code, followed by 800 2 225-2501 (toll free)
Countries without an international access code: Call the Canadian operator at 0800 096 0634, then collect call 905-306-2950
Pre-Consolidation Contact Number: 1-866-303-3503
TTY
1-888-815-4556
Fax
Within North America: 1-888-815-4657
Outside of North America: Dial the international access code followed by 1-905-306-2414. (Please note that if you are in a country without an international access code you may not have the option to send a fax.)
Mailing address
National Student Loans Service Centre
P.O. Box 4030
Mississauga, Ontario L5A 4M4
International Access Codes
Australia
International Access Codes: 0011
Austria
International Access Codes: 00
Belgium
International Access Codes :00
Denmark
International Access Codes: 00
Finland
International Access Codes: 00
France
International Access Codes: 00
Germany
International Access Codes: 00
Hong Kong
International Access Codes: 001
Ireland
International Access Codes: 00
Israel
International Access Codes: 014
Japan
KDD: 001
ITJ: 0041
IDC: 0061
Malaysia
International Access Codes: 00
Netherlands
International Access Codes: 00
New Zealand
International Access Codes: 00
Norway
International Access Codes: 00
Singapore
International Access Codes: 001
South Korea
Korea Telecom: 001
Dacom: 002
ONSE: 08
Sweden
Telia: 009
Tele2: 007
Switzerland
International Access Codes: 00
Taiwan
International Access Codes: 00
U.K. (England, Scotland, Wales and Northern Ireland)
International Access Codes: 00

Personal Information Collection Statement

All personal information created, held or collected by this department is protected under the Privacy Act. This means that you will be informed of the purpose for which it is being collected and how to exercise your right of access to that information. You will be asked for your consent where appropriate.

Public Communications

The personal information you include in an inquiry may be used to prepare a reply. The personal information is collected pursuant to the Department of Human Resources and Skills Development Act. Such information may be used for statistical, evaluation and reporting purposes. The information is included in the personal information bank Public Communications (PSU 914). The information may be shared with programs and activities of Human Resources and Skills Development Canada should your inquiry pertain to a specific program or activity of the department. In such cases, the information is included in the personal information bank of the program or activity.

The transmission of this information is not secure so sensitive personal information, such as your Social Insurance Number, should not be included in your message.

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